Support
Contact Us
For questions or comments concerning FastPay+ topics, contact the FastPay+ team at:
Phone
713-369-9799Hotline
888-283-5392FAQs
- What is the maximum number of allowable transactions that I can process on a card?
- I have lost the card information (Remittance Advice e-mail), what do I do?
- Can the Remittance Advice be auto-faxed?
- Is the only way to receive the card number via e-mail?
- If the card number I entered does not work, what do I do?
- Why do I have to run the card for the exact amount?
- What charges will I incur if I adopt the FastPay program?
- I want to enroll in the FastPay Program, but my company is not currently set up to take credit cards. What do we do?
- Is enrollment in the Kinder Morgan FastPay Program mandatory or is it optional?
What is the maximum number of allowable transactions that I can process on a card?
- Vendors can process each unique credit card number a maximum number of 3 attempts. After the third attempt, the transaction will be locked.
- If there are problems processing, contact FastPay for further details and to trouble-shoot before the payment is locked. Once the payment is locked, you will need to contact the FastPay hotline at 713-369-9799 to open the payment.
I have lost the card information (Remittance Advice e-mail), what do I do?
- You will need to contact the KM FastPay team and obtain the FastPay account information for that specific invoice. As part of the process, when the remittance advice is sent to you, a copy will be sent to Kinder Morgan as a reference.
- The FastPay team can be reached via e-mail at FastPay@kindermorgan.com or the Hotline number: 713-369-9799.
Can the Remittance Advice be auto-faxed?
- No. However, depending on the vendor, the remittance e-mail could be set-up with a Kinder Morgan e-mail address and faxed to the vendor.
Is the only way to receive the card number via e-mail?
- No. Kinder Morgan can call, fax (see previous question) or enter the information online if you are not set up for e-mail.
If the card number I entered does not work, what do I do?
- You will need to contact the KM FastPay team and confirm the information being entered is correct. Please contact the Program Administrator for Kinder Morgan by e-mail at FastPay@kindermorgan.com or 713-369-9799.
Why do I have to run the card for the exact amount?
- This is a security feature design of the program that helps prevent fraudulent transactions.
What charges will I incur if I adopt the FastPay program?
- There is no additional charge for participating in the Kinder Morgan FastPay program. You will simply incur the same charges you would normally have for processing a credit card payment.
I want to enroll in the FastPay Program, but my company is not currently set up to take credit cards. What do we do?
- You should shop around for a processor. The merchant setup process is fast and simple. Your bank may be able to provide these services.
- Another option is to obtain a Merchant Service Provider (MSP), such as U.S. Transactions Corp. Kinder Morgan regularly works with this MSP and they have provided great services for many of our vendors. Almost 100% of the time they will be able to provide you with a better rate than your bank can offer. Please call the number below or send an e-mail and the U.S. Transactions Corp team will be happy to help you get set up to accept credit card payments for not only Kinder Morgan transactions, but all of your customers.
- U.S. Transactions Corp
(866) 578-2627
kindermorganvendor@ustransactioncorp.com - Scott McHenry, Michael O'Brien, or Marsh McHenry will be happy to help set you up for credit card payment.
Is enrollment in the Kinder Morgan FastPay Program mandatory or is it optional?
- Although the Kinder Morgan FastPay Program is currently optional, Kinder Morgan has made a commitment to and an investment in the conversion of as many as possible of our U.S. vendors from manual check payments to electronic payments, through our FastPay program.
- We are reducing the number of checks issued which will address safety concerns, check fraud, and cost. The program also decreases the time it takes for us to pay our vendors. Many vendors are comfortable with this process and are finding it much easier than processing a check. In the future, our goal is align ourselves with vendors who accept the credit card as a form of payment to create a win-win partnership.
Third Party Services
If your business is not set up to accept credit card payment or your rates are too high, contact your bank or a Merchant Service Provider like U.S. Transactions Corp. who can help you get set up.
As part of your enrollment in the Kinder Morgan FastPay Program, you will receive a Web-based credit card processing solution at no cost for activation.
U.S. Transactions Corporation, a leading merchant service provider, has assisted many Kinder Morgan suppliers to:
- Lower processing costs
- Utilize PCI Compliant 3rd party payment solutions
- Save time with automatic credit card processing & acceptance
No Equipment, No IT Costs
- Eliminates credit card terminals
- No phone line needed
- No IT support
Ease and Convenience
- Process credit card transactions from any PC or laptop
- No restrictions for cards without CVV code or address verification
Mobile Solution
- Mobile Processing via iPhone or iPad
Contact the U.S. Transactions Corp Team
Michael Obrien
Wade Tetsuka, CPA
Scott McHenry
Marsh McHenry
Phone
(866) 578-2627Thank you for your interest in registering with Kinder Morgan. Once you register your profile with the Kinder Morgan FastPay program, your information will be validated and shared with other clients you agree to share your profile with.